Legal
Privacy Policy
Last updated: January 1, 2026 · solaceservers.com
1Information We Collect
We collect information you provide when creating an account, purchasing services, or contacting support:
- Account Information: Name, email address, username, and password.
- Billing Information: Payment details processed securely through our payment processors. We do not store full card numbers.
- Communication Data: Messages sent via support tickets, email, or Discord.
- Usage Data: Server logs, IP addresses, browser type, OS, pages visited, and actions taken on our site.
2How We Use Your Information
- Provide, maintain, and improve our hosting services.
- Process transactions and send confirmations and invoices.
- Send technical notices, updates, security alerts, and administrative messages.
- Respond to your questions and provide customer service.
- Monitor and analyze usage trends to improve our services.
- Detect and prevent fraudulent transactions and illegal activities.
- Comply with legal obligations.
3Sharing Your Information
We do not sell or trade your personal information. We may share it with:
- Service Providers: Third-party vendors for payment processing, email delivery, and customer service.
- Legal Requirements: When required by law or in response to valid government requests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Protection of Rights: To investigate or prevent illegal activities or Terms of Service violations.
4Cookies
We use cookies and similar tracking technologies for session management, preferences, and analytics. You can control cookies through your browser settings, though some parts of our billing portal may not function without them.
5Data Retention
We retain your personal information as long as your account is active or as needed to provide services. Upon account termination, server data is permanently deleted within 30 days. Billing records may be retained for up to 7 years for legal and accounting purposes.
6Your Rights
You have the right to access, correct, delete, and export your personal data. To exercise any of these rights, contact us at support@solaceservers.com.
7Security
We implement industry-standard technical and organizational security measures including SSL/TLS encryption and secure storage practices.
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8Children
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will promptly delete the information.